Top of Page
IIJ, in keeping with its business philosophy of "leading technological innovation of the Internet and contributing to the development of the networked society," and its commitment to providing services that create value for the business of customers and in their daily lives, endeavors daily to improve its services and raise their quality toward greater customer satisfaction, based on the valuable comments and requests received from customers.
At the same time, though few in number, there have been isolated cases where the behavior of customers amounted to harassment. In light of this situation, we believe that in order to continue providing high-quality services to our customers it is essential for us to create a safe working environment where employees can work in good mental and physical health, and with peace of mind. We have therefore decided to formulate the IIJ Basic Policy on Customer Harassment.
"Customer harassment" is the general term covering behavior by customers, in their inquiries or other communication with IIJ, whereby the nature of demands goes well beyond what is appropriate, or the means and manner of seeking to achieve the demands are outside of what is considered to be socially acceptable, or the behavior otherwise is or may be in violation of criminal law or the Minor Offenses Act, etc. Provided, however, that this definition may be subject to change due to the establishment or revision of laws and regulations.
In case of a demand deemed to be customer harassment, the Company may take action such as refusing further dealings with the customer and shall not be held liable for the consequences. Depending on the maliciousness of the behavior, the Company reserves the right to contact the police, attorneys at law, or other outside specialists, and to exercise its legal rights.
These measures will be clearly stated in IIJ's contract terms and conditions, etc.
End of the page.